Help Desk Managed Services

Help Desk Services For Any IT Environment

Utilizing IT help desk services for your organization can greatly reduce your overall infrastructure costs. Reduce break/fix downtime and timely support calls with a Help Desk Managed Services model from Paragon Micro Canada.

IT help desk services are intended to provide the user (typically a customer or internal employee) with technical support and guidance related to your organization’s IT infrastructure. These services can include technical troubleshooting, product support or warranty, and general account management.
While some support issues may require in-person contact, others can be completed using several different remote or virtual platforms such as email, online chat, phone, or through various video formats.
Paragon Micro Canada is trained and trusted in handling your IT help desk services. Our proven experience solving specific help desk problems has made us a preferred choice among our global technology partners.
  • Strong Communication:
    Communication remains key in a digital world filled with scattered and remote workforces. Our collaboration solutions will make sure those connections aren’t lost, using the latest in hardware and software infrastructure equipment.
  • Increased IT Productivity:
    Spend less time managing break/fix deployments, troubleshooting, and critical patch management. Let the Paragon Micro Canada team assess and optimize your help desk environment to find a solution that works for your IT infrastructure needs.
  • Pricing Flexibility:
    A lot of time can be dedicated to troubleshooting and technical support. Our solutioning philosophy allows us to optimize your IT environment and take advantage of per-usage pricing to reduce your operating expenses and overall workload.
  • 24/7/365 Support:
    Regardless which day it is, our support specialists are available anytime help desk services are required. Our continuous monitoring ensures your organization stays running and protected.

Our Approach

Consultative Business Strategy Sessions
Consultative Business Strategy Sessions
Our solutioning philosophy puts the customer first. We begin with business-focused strategy sessions with our Client Directors and Solution Architects. We care about people, process, and technology.
Phase 1: Assessment and Design Workshops
Phase 1: Assessment and Design Workshops
Paragon Micro Canada provides technical consulting engagements delivered through our Professional Services Consultants to assess and optimize your IT infrastructure.
Phase 2: Project Delivery - Sourcing and Implementation
Phase 2: Project Delivery - Sourcing and Implementation
Using our global partner network, we source and supply the appropriate hardware and/or software solution necessary for client success. Our implementation and deployment services will ensure a smooth transition on your IT infrastructure.
Phase 3: Optimization and Business Outcome Enablement
Phase 3: Optimization and Business Outcome Enablement
Work with our Client Directors and Solutions Architects to measure previously defined success metrics and ensure strategic direction aligns with organizational vision.
Phase 4: Client Testimonial
Phase 4: Client Testimonial
The relationships we create with our customers is what makes Paragon Micro Canada who we are today. Your feedback is essential to our growth and enables us to maintain an award-winning level of service excellence.

Our Offerings:

End User Experience

Complete IT solutions tailored to succeed with any organization.

Infrastructure and Hybrid Cloud

Advanced network infrastructure solutions and public cloud management services.

Risk Management and Mitigation

Managed security services and cybersecurity strategy to keep your organization protected.

Collaboration and VoIP

Connecting you with the latest in collaboration tools and connectivity.

Application Performance and Optimization

Ensure your IT infrastructure is operating efficiently and effectively.

IT Security

Assess your entire IT infrastructure with guidance from our security experts.

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