Utilizing IT help desk services for your organization can greatly reduce your overall infrastructure costs. Reduce break/fix downtime and timely support calls with a Help Desk Managed Services model from Paragon Micro Canada.
HELP DESK AND IT SUPPORT SERVICES:
IT help desk services are intended to provide the user (typically a customer or internal employee) with technical support and guidance related to your organization’s IT infrastructure. These services can include technical troubleshooting, product support or warranty, and general account management.
While some support issues may require in-person contact, others can be completed using several different remote or virtual platforms such as email, online chat, phone, or through various video formats.
Paragon Micro Canada is trained and trusted in handling your IT help desk services. Our proven experience solving specific help desk problems has made us a preferred choice among our global technology partners.
HOW WE HELP:
Communication remains key in a digital world filled with scattered and remote workforces. Our collaboration solutions will make sure those connections aren’t lost, using the latest in hardware and software infrastructure equipment.
Increased IT Productivity:
Spend less time managing break/fix deployments, troubleshooting, and critical patch management. Let the Paragon Micro Canada team assess and optimize your help desk environment to find a solution that works for your IT infrastructure needs.
A lot of time can be dedicated to troubleshooting and technical support. Our solutioning philosophy allows us to optimize your IT environment and take advantage of per-usage pricing to reduce your operating expenses and overall workload.
Regardless which day it is, our support specialists are available anytime help desk services are required. Our continuous monitoring ensures your organization stays running and protected.
THE PARAGON MICRO CANADA WAY:
Consultative Business Strategy Sessions
Phase 1: Assessment and Design Workshops
Phase 2: Project Delivery - Sourcing and Implementation
Phase 3: Optimization and Business Outcome Enablement